Crafted Communications

Lorraine Onduru has built her career at the heart of strategic corporate communications, helping organizations craft narratives that resonate across Africa and beyond. With experience spanning multinational corporations, PR agencies, nonprofits, and pan‑African initiatives, she has guided leaders and brands through complex communications challenges with clarity and impact.

Corporate services offered

• Corporate and regional communications strategy
  • Uber (East & West Africa) – As Head of Communications, Lorraine led regional strategy, managed reputation, and built trust across diverse markets.
    
    
• Pan-African brand narrative development and positioning.
  • Jacob’s Ladder Africa – Provided strategic advisory support, amplifying the organization’s mission and strengthening stakeholder engagement.
  • Hill+Knowlton Strategies (now Burson) – Advised pan‑African and global brands across Sub‑Saharan Africa, covering finance, technology, aviation, FMCG, and nonprofit sectors.
    
    
• Client Service Training
  • Glass House PR– Trained client service and media relations teams at the pan-African agency on client service management.
    
    
• Content Strategy Advisory
  
  
• Facilitated Storytelling workshop for Jacob’s Ladder Africa on 3 December 2025 (include photos)
  
  
• Stakeholder Engagement and Reputation Management
  
  
• Crisis and Issues Communications
  • Managing Uber’s reputation during crises, while outlining the brand’s plan for action and transformation.

Contact Lorraine for any of the services offered above